Field Services

This is often the most visible element of a Managed Service and remains the most popular option to ensure downtime is minimised.
If you are considering outsourced field services, your chosen provider should be able to offer the following services.

Hardware, software and network/communications support
anything up to 24/7 x 365 days support delivery, quickly and professionally by a company with the backup of appropriate industry accreditations and personnel with the necessary training and hands-on experience; agreed response/fix times are essential.

Rapid resolution
first time diagnosis of a problem is key to rapid resolution. Highly skilled staff and advanced tools should be available to analyse root causes permitting a first time fix.

Break/fix maintenance
the fact is that systems often need to be available around the clock
and yet potential points of failure are increasing. The standard
warranty offered by OEM's is simply not enough. Additional maintenance cover ensures a fast response from a provider familiar with your business requirements.

Return to service
for added peace of mind, RTS provides comprehensive reinstatement of configuration and functionality for servers, PCs, laptops and networking equipment. In addition to the hardware fix you can therefore expect, where necessary, re-establishment of the network connectivity, restoration of applications and reloading of locally-held data.

Deskside support
including installs, moves and changes, together with on-site and telephone support services.