Remote Services

Remote access and systems management solutions are designed to minimise downtime, ensure availability, improve operational performance and remove the need for in-house specialists. An important aspect is the proactive identification of potential problems or bottlenecks, generating alerts and initiating corrective measures before they can impact on the business. If you are considering outsourcing elements of your IT, your provider should be able to deliver the following services to agreed SLA's.

Network management and reporting – monitoring of network devices for failure notification, problem diagnosis and resolution; capacity management, performance management and software updates for business applications, configuration and administration of network devices, security management and intruder detection.

Total server support – up to 24 x 7, 365 days a year, guaranteed hardware fix, return to service, software support, backup management and virus protection updates.

Helpdesks – onsite or off, with a powerful call/customer management system, helpdesks should provide immediate assistance tailored to an organisation's needs, to include fault support, user assistance and IT needs management.

Hosting – this should involve the provision of fully managed solutions for business applications plus a range of flexible services to match user needs.

Security management – design, delivery and management of enterprise security frameworks that cover all potential access points without compromise to performance, speed or availability.

Telephone software support – covering a wide range of desktop and other packages, backed up by remote access management and resolution.

System administration – managed system administration supports the smooth running of key business systems and networks.

Systems monitoring – remote monitoring of business server operations.

Business continuity – to ensure that your business can continue to run should adverse events affect the organisation. Automatic online backup, the provision of an off-site server, other data processing facilities and communications links can minimise the process of recovery.